PatIO is a boutique IP consultancy based in Malmö, Sweden. Co-owned by Andrew Stentiford, a European and UK-qualified patent and trademark attorney with over 20 years of experience, the company supports clients with patents, trademarks, and designs. Known for its lean and automation-driven operations, PatIO aims to reduce administrative work and deliver cost-effective services to its clients. 

Manual IP renewal processes and limited support

Before switching, PatIO handled IP renewals using an external IP management platform. Their internal process was designed to be highly automated. However, there were several key challenges initially with the previous provider, including:

  • Loss of automation compatibility: The platform used an inconsistent data format, breaking the internal scripts PatIO relied on previously.
  • Lack of trust: With minimal support and unclear processes, the team had to check the processes several times to avoid errors.
  • Workflow friction: The IP provider changed its payment model from prepaid deposit to post-renewal invoicing, introducing long delays.‍
  • Manual effort increased: Tools built in-house became unusable, requiring additional time for data entry and system navigation.

“It wasn't a great experience because there's a high risk of maintaining patent renewals correctly. It's super important to get it right, and we had to double-check and triple-check every time, and the trust element was completely missing.”

Right fit for automated IP renewals

PatIO was already experiencing increasing issues with their current IP service provider. The timely outreach, combined with a clear and relevant offer, made it easy for the team to re-engage and explore a better IP renewal solution.

The switch was driven by:

  • Transparent pricing: A detailed cost analysis showed clear and significant savings.‍
  • Customer support for decision-making: PatIO explained the benefits of switching to their own clients, who quickly agreed.

“The main reason for the change was that we saw a price benefit for us, but then there was the presentation of the tool and how we can follow up our IPRs through the IP renewal software, which sounded very, very interesting.”

Customized workflows, lower costs, and clear oversight

Since moving to PatentRenewal.com, PatIO has improved its IP renewal process without compromising its streamlined internal systems. 

They experienced benefits including: 

  • Low-effort integration: The team collaborated with PatentRenewal.com to build a custom setup that required only minor tweaks to their existing tools.
  • Cost-effectiveness: They achieved relevant cost savings by choosing PatentRenewal.com
"It was somewhere between 30-40% cost savings, which was significant enough that I couldn't ignore it. It was also our duty to offer the clients the best possible solution."
  • Flexible billing: Clients with different invoicing preferences could be accommodated without issue.
"I know that you are flexible enough to support us in every part of the IP renewal process.”
  • Improved visibility: Search tools, portfolio separation by client, and document archiving support internal reviews.
"This process is smoother for me today. You can clearly see what the cost is for which country, which case, and so on”
  • Two-sided client solution: Through PatentRenewal.com’s customizable IP renewal solution, PatiO’s clients can choose between working with a standard instruction flow or receiving their personalized IP renewal platform that allows them to make IP renewal decisions instantly. 
"This works for us because we have different client relationships and different customer needs.”

“It’s a breath of fresh air in an industry that is old and not particularly clear on how it operates. There’s a very streamlined workflow process, and if we have issues, we can address them quickly. It makes my job life easier here to manage an IP renewal. It doesn't require a lot of hours to answer or respond to. All the cases are listed in one place, and it just works perfectly for us.”

Streamlined IP renewals with PatentRenewal.com

The team now operates with fewer touchpoints, greater peace of mind, and more confident client interactions, all while maintaining the automation-first IP renewal model that defines their consultancy.

"When I don’t have to think about it and don’t have to worry about it, that’s pretty good for me."


If you're looking to simplify your IP renewals and gain full visibility into your IP portfolio, request a free price comparison or book a meeting with our team to learn more.