What is a credit note?

A credit note is a document which cancels the corresponding Deposit Request/Invoice and Deposit Request. We send a credit note when a renewal has passed the usual invoice due date and no instruction was provided after the 3 automated payment reminders.

A credit note aims to assist 

1. us to cancel any outstanding payments on a Deposit Request/Invoice and Deposit Request.
2. you with a document to confirm no action is needed for any outstanding payments.

We do our best to renew your patents despite late payment, but please note that the renewal can fall into the surcharge period and this can increase costs.

Related:

What are the email notifications sent during the renewal flow?

‍