We are committed to notifying you with clear communication throughout the renewal flow. Here are the email notifications that we send in chronological order:
Renewal notifications
At the start of the renewal flow when a patent is set to “Renew” on the platform, you can use the renewal notification to get an estimate of the renewal cost. You can also use this email to prepare to receive a Deposit Request/Invoice and Deposit Request.
You can set the renewal to “Stop or “On Hold” on the platform if you wish after receiving this notification.
Deposit Request/Invoice and Deposit Request
This email informs you to pay your renewals by giving you a clear cost breakdown. Please use the payment due date in the Deposit Request/Invoice and Deposit Request to make payments.
When transferring the payment, please ensure to indicate the invoice reference number in the transfer message. This will help us to track your payment easily.
Payment reminders
This notifies you if you have missed the payment due date. You will receive (up to 3) payment reminders to pay the Deposit Request/Invoice and Deposit Request.
Credit Note
This notifies you that you have missed the payment due date on the invoice and that we did not receive the payment after the payment reminders. You can use a credit note as a confirmation from us that no action is needed from your side for any outstanding payments.
This also means the patent is going to enter the surcharge period.
Surcharge Instruction Request
This indicates that the renewal is in the surcharge period. We send this request for all cases due in the same month. You can reply to this if you wish to renew during the surcharge period.
Reminders during the surcharge period
You can reply to these (up to 3) reminders if you wish to renew during the surcharge period.
Lapse notification
This notifies you that the surcharge period has passed. We send this when at least one patent expired in the same month.
