We have created a failsafe process for handling renewal payments in time, by working according to a 3-month flow to ensure you are notified of upcoming payments well in advance.
1) You will receive a Renewal notification, which is always issued 90 days before the month your renewals are due. This is an instruction request for your upcoming renewals and not an actual invoice, meaning you do not have to pay this. We send out the notification to inform you and ask whether or not you wish to proceed with the renewals indicated in the document.
2) The actual invoice is issued 30 days after the Renewal notification (60 days before the month your renewals are due) and will state a payment due date and can be paid at your earliest convenience (the usual payment terms are 30 days).
When you choose the Upcoming payment plan, you will receive an Invoice and Deposit Request.
If you choose the Bulk payment plan you will receive a Deposit Request.
3) We use the funds to pay the annuity fees to the respective patent offices.
4) In the case of an unpaid invoice, you will receive 3 automated payment reminders by email (in addition to the reminders on the platform). If we do not receive any payments after the automated reminders, you will get an email containing a Credit Note for the unpaid invoice.
By working according to this flow we ensure that you have sufficient time to settle the invoices so we can process the annuity payments in good time.
*This flow does not apply for the 1st renewals where urgent onboarding is required.
Related:
What is a grace or surcharge period?
What are the email notifications sent during the renewal flow?
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